Member Services & Operations Associate

AAA Mountain West Group

Phoenix (AZ)

On-site

USD 32,000 - 42,000

Full time

8 days ago

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Benefits offered by this job

Paid holidays

PTO first year 17 days

Sunday off

Benefits package

401K matching

Tuition reimbursement

AAA Membership

Employee discounts

Brand legacy 120+ years

Job summary

AAA Mountain West Group in Phoenix is seeking a motivated team member to coordinate transportation for customers during vehicle repairs, and to perform essential clerical tasks that keep our location running smoothly. You will create, modify and finalize repair orders in our shop management system, answer phones, assist with invoicing, and support other duties as assigned.

Travel to other locations may be required.

Qualifications

High School diploma or GED required.
At least 2 years of experience in retail, sales or service.
Valid driver's license with acceptable driving record.

Responsibilities

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location, Receive parts and process returns.
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available.
Answer phones when necessary.
Assist with invoicing and processing payments when necessary.
Other duties as assigned by manager.
Note: May require travel to different locations on an as needed basis.