Support Services Associate

AAA Mountain West Group; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO first year 17 days

Sunday off

Benefits package

401K matching

Tuition reimbursement

AAA Membership

Employee discounts

Brand legacy 120+ years

Job summary

AAA Mountain West Group in Phoenix is seeking a motivated team member to coordinate transportation for customers during vehicle repairs, and to perform essential clerical tasks that keep our location running smoothly. You will create, modify and finalize repair orders in our shop management system, answer phones, assist with invoicing, and support other duties as assigned.

Travel to other locations may be required.

Qualifications

• High School diploma or GED required.
• At least 2 years of experience in retail, sales or service.
• Valid driver's license with acceptable driving record.

Responsibilities

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle.
• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location, Receive parts and process returns.
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available.
• Answer phones when necessary.
• Assist with invoicing and processing payments when necessary.
• Other duties as assigned by manager.
• Note: May require travel to different locations on an as needed basis.

Skills

Verbal & written communication

Organization & interpersonal

Time management

Math & computer literacy

Member service focus

Education

High School Diploma or GED

Tools

Shop management system

Job description

Come Join Us!

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location, Receive parts and process returns
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
• Answer phones when necessary
• Assist with invoicing and processing payments when necessary
• Other duties as assigned by manager
• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to work scheduled hours as necessitated by business need
• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Member service focus

Education & Experience/ Licenses & Certifications

• High School diploma or equivalent certification (GED)
• Two years’ experience in retail/sales/service industry required
• Valid driver license and acceptable driving record

Work Environment/Physical Requirements

• Ability to lift and or carry up to 40lbs
• Sitting, standing, bending, kneeling, pushing, reaching, lifting