Client Experience & Operations Associate

AAA Mountain West Group; United States; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Matching

Tuition reimbursement for ASE

Job summary

AAA Mountain West Group (MWG) is seeking a customer-focused professional to coordinate customer transportation during repairs and to support shop operations in Northern California, Nevada, Utah, and surrounding areas.

The role requires a high school diploma or GED, at least two years in retail or service, and a valid driver's license. You will handle repair orders, invoicing, and basic administrative duties while collaborating with a team and occasionally traveling to other locations.

Qualifications

• High School diploma or GED.
• Two years' experience in retail, sales or service required.
• Valid driver license with acceptable driving record.

Responsibilities

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle.
• Receives parts and processes returns; performs basic clerical tasks to support record keeping and secure storage of documents.
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available.
• Answer phones when necessary.
• Assist with invoicing and processing payments when necessary.
• Other duties as assigned by manager.
• Note: May travel to different locations as needed.

Skills

Communication

Organization

Customer service

Math & computers

Education

High School diploma or GED

Job description

AAA Mountain West Group (MWG) is seeking a customer-focused professional to coordinate customer transportation during repairs and to support shop operations in Northern California, Nevada, Utah, and surrounding areas.

The role requires a high school diploma or GED, at least two years in retail or service, and a valid driver's license. You will handle repair orders, invoicing, and basic administrative duties while collaborating with a team and occasionally traveling to other locations.