Member Services & Lending Specialist

SECU; Greensboro (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

SECU is seeking a Member Services Officer in Greensboro, NC. The role involves performing account maintenance, opening accounts, assisting in consumer lending, and educating members on SECU products and services.

Responsibilities include greeting members, processing transactions, and supporting cross-department requests. The position emphasizes compliance, confidentiality, and customer service excellence.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Demonstrated ability to work independently and as part of a team.
• Active listener and communicator.
• Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation.

Responsibilities

• Greet and assist members in a courteous, professional manner through all service channels.
• Process transactions and balance cash drawer as directed.
• Open basic accounts and assist with account maintenance for existing members.
• Assist in consumer lending, approve within assigned limits and refer outside limits to higher authority.
• Organize community events to enhance Credit Union presence.

Skills

Excellent communication skills

Independent and team collaboration

Active listening

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CXone

OnBase

Job description

SECU is seeking a Member Services Officer in Greensboro, NC. The role involves performing account maintenance, opening accounts, assisting in consumer lending, and educating members on SECU products and services.

Responsibilities include greeting members, processing transactions, and supporting cross-department requests. The position emphasizes compliance, confidentiality, and customer service excellence.