Member Services & Office Operations Coordinator

Cincinnati Works Inc; Cincinnati (OH); On-site; USD 42,000 - 44,000; Full time

Job summary

Cincinnati Works Inc is seeking a full-time Front Desk Administrator to provide excellent member service in the Member Suite. You will collaborate with Workforce and Financial coaches to coordinate access to work-supportive benefits and services, and support daily operations of the Member Services department.

This role oversees facilities maintenance and office processes to ensure safety and efficiency in the workplace, opens and sorts mail, maintains Salesforce records, and helps coordinate

Qualifications

• Associate’s degree with related experience.
• 3-5+ years of office management experience.
• Strong computer skills with MS Office.

Responsibilities

• Greet members and visitors; issue badges and sign-in.
• Coordinate access to CW programs with Workforce and Financial coaches.
• Maintain front desk and phone system; enter denied applications into Salesforce.
• Open & sort incoming mail, invoices, and distribute to staff.
• Oversee 708 building office management and event coordination.
• Coordinate facilities maintenance and vendor services.
• Ensure backup coverage for Member Service Coordinator as needed.

Skills

Customer service

Discretion

MS Office Suite

Organizational skills

Verbal communication

Written communication

Database management

Multitasking

Teamwork

Education

Associate's degree

Tools

Salesforce

SharePoint

Job description

Cincinnati Works Inc is seeking a full-time Front Desk Administrator to provide excellent member service in the Member Suite. You will collaborate with Workforce and Financial coaches to coordinate access to work-supportive benefits and services, and support daily operations of the Member Services department.

This role oversees facilities maintenance and office processes to ensure safety and efficiency in the workplace, opens and sorts mail, maintains Salesforce records, and helps coordinate