Member Experience Specialist

Default

Duluth (GA)

On-site

USD 23,419 - 31,684

Full time

14 days+

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Job summary

Georgia United Credit Union is seeking a Member Service Associate to welcome members, open/close accounts, and provide product explanations. You will assist with daily branch tasks, troubleshoot transactions, and resolve account discrepancies while maintaining a high level of service.

Responsibilities include advising on credit union digital services, supporting loan originations, and upholding professional standards and privacy.

Qualifications

High School diploma or equivalent required.
At least 1 year of experience in a service-oriented role preferred.
Strong customer service orientation and ability to assist members.

Responsibilities

Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
Present and explain credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
Resolve member account discrepancies by performing file maintenance and making necessary account changes; assist with escalation of complex transactions.
Inform members about credit union technology services and offerings; assist with troubleshooting technology-related transactions and issues.
Maintain professional reputation by adhering to standards and policies.