Member Experience & Loans Specialist

Georgia United Credit Union; Pooler (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union is seeking a branch associate in Pooler, GA to warmly welcome members and explain services. Starting salary is $20.00 per hour, with pay dependent on experience and qualifications. The role involves opening accounts, resolving discrepancies, and promoting credit union products while maintaining policy compliance.

The position emphasizes teamwork, outstanding service, and building trusted member relationships as part of daily branch operations.

Qualifications

• High school diploma required; additional coursework is a plus.
• 1 year in a service-oriented role preferred.
• Experience with MS Office expected.

Responsibilities

• Greet and guide members, delivering a positive first impression.
• Explain credit union services and open/close accounts.
• Resolve account discrepancies and assist with complex transactions.
• Assist members with credit union technology and online services.
• Maintain professional conduct and adhere to policies.
• Promote products and service offerings to build relationships.
• Support branch goals through consultative conversations.
• Foster strong relationships within the organization.

Skills

Team Player

Critical Thinking

Time Management

Interpersonal Skills

Customer Service

Member-first Mentality

Education

High School or better

Tools

MS Office

Job description

Georgia United Credit Union is seeking a branch associate in Pooler, GA to warmly welcome members and explain services. Starting salary is $20.00 per hour, with pay dependent on experience and qualifications. The role involves opening accounts, resolving discrepancies, and promoting credit union products while maintaining policy compliance.

The position emphasizes teamwork, outstanding service, and building trusted member relationships as part of daily branch operations.