Member Services & Lending Specialist

Air Academy; Monument (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Medical, dental, and vision plans

401(k) retirement plan with 6% company

Job summary

Air Academy Credit Union in Monument, CO, is hiring a Member Service Representative-2 to assist members with everyday transactions and more complex financial needs. You will open accounts, guide loan applications through underwriting, and support ACH/wire transactions.

Training starts at our Colorado Springs location, with full-time hours and Saturday shifts, plus strong benefits. The role emphasizes accuracy, product knowledge, and delivering solutions to members while achieving branch goals in

Qualifications

• High school diploma or GED required or equivalent.
• 1–2 years of related experience in a financial institution, sales, customer service, or related field preferred.
• Comfort handling cash and completing financial transactions accurately.
• Ability to learn and use credit union systems, software, and digital banking tools.
• Ability to educate members about credit union products and services and recommend solutions.

Responsibilities

• Help members with everyday transactions and more complex account needs.
• Open personal accounts and explain products and services.
• Guide members through consumer loans, including underwriting and closing.
• Process loan maintenance and review loans for other branches.
• Help members with ACH and wire needs.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Job description

Air Academy Credit Union in Monument, CO, is hiring a Member Service Representative-2 to assist members with everyday transactions and more complex financial needs. You will open accounts, guide loan applications through underwriting, and support ACH/wire transactions.

Training starts at our Colorado Springs location, with full-time hours and Saturday shifts, plus strong benefits. The role emphasizes accuracy, product knowledge, and delivering solutions to members while achieving branch goals in