Member Services Advisor - Lending & Accounts

Air Academy; Colorado Springs (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid sick and vacation time

Medical, dental, and vision plans

401(k) retirement plan with 6% company

Tuition reimbursement

Opportunities to build new skills and

Job summary

Air Academy Credit Union in Colorado Springs is seeking a friendly Member Service Representative-2 to support members with routine banking needs and assist with more complex financial questions.

You will help open accounts, guide loan applications through underwriting and closing, and handle maintenance. The role includes ACH/wire support and dedicated time for branch operations and events.

Qualifications

• High school diploma or GED required.
• 1–2 years of related experience in a financial institution or sales preferred.
• Able to learn and use credit union systems and digital banking tools.
• Willing to work Saturdays and extended hours as needed.

Responsibilities

• Assist members with everyday transactions and more complex account needs.
• Open accounts and explain available products and services.
• Guide members through consumer loans from application to closing.
• Handle loan maintenance, ACH and wire needs.
• Support branch operations and participate in community events.

Skills

Customer service

Cash handling

Attention to detail

Sales orientation

Education

High school diploma or GED

Tools

Credit union software

Job description

Air Academy Credit Union in Colorado Springs is seeking a friendly Member Service Representative-2 to support members with routine banking needs and assist with more complex financial questions.

You will help open accounts, guide loan applications through underwriting and closing, and handle maintenance. The role includes ACH/wire support and dedicated time for branch operations and events.