Member Service Pro — Lending & Everyday Banking

AIR ACADEMY CREDIT UNION; Monument (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid sick and vacation time

Comprehensive medical, dental, and vis

401(k) retirement plan with 6% company

Tuition reimbursement after 90 days

Opportunities to build new skills and

Job summary

Air Academy Credit Union in Monument, CO seeks a Member Service Representative-2 to assist members with everyday banking and guide them through more complex financial needs, including consumer loans and account servicing.

The role trains you in lending, account maintenance, and branch operations, with a schedule that includes Saturdays. You will listen, explain options, and help members move forward with their money while maintaining accuracy and excellent service.

Qualifications

• High school diploma required; 1–2 years in a financial institution preferred.
• Comfort handling cash and completing financial transactions accurately.
• Ability to learn credit union systems and digital banking tools.
• Able to work branch hours, including Saturdays.

Responsibilities

• Help members with everyday transactions and more complex account needs.
• Open personal accounts and explain available products and services.
• Guide members through consumer loans from needs assessment to closing.
• Perform loan maintenance, corrections and payoff information.
• Assist with ACH and wire needs and debit card questions.
• Maintain compliance with policies and participate in audits.

Skills

Customer service

Active listening

Financial literacy

Communication skills

Education

High school diploma

Job description

Air Academy Credit Union in Monument, CO seeks a Member Service Representative-2 to assist members with everyday banking and guide them through more complex financial needs, including consumer loans and account servicing.

The role trains you in lending, account maintenance, and branch operations, with a schedule that includes Saturdays. You will listen, explain options, and help members move forward with their money while maintaining accuracy and excellent service.