Member Care & Financial Solutions Agent

Air Academy; Colorado; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m"

Paid sick and vacation time

Tuition reimbursement after 90 days

Job summary

Air Academy Credit Union in Colorado Springs is hiring a Contact Center Agent to assist members with everyday banking needs by phone and messaging. You’ll start in Tier 1 and progress to Tier 2 as you gain knowledge, with paid training and a clear path for advancement.

You’ll work full-time in a fast-paced environment, helping members move forward while meeting service and sales goals. The team values accuracy, empathy, and clear communication.

Qualifications

• High school diploma required; 1 year related experience in sales, a call center, or financial services preferred.
• Strong communication and organizational skills are essential.
• Ability to work branch hours, including some Saturdays; educate members about products and services.

Responsibilities

• Help members by phone and messaging with everyday account questions, transactions, and financial needs.
• Research issues, find clear resolutions, and help de-escalate difficult situations.
• Listen to member needs, explain options, and recommend credit union products and services.
• Work toward monthly and annual sales goals while keeping member needs central.

Skills

Customer service

Call center

Sales

Education

High school diploma

Job description

Air Academy Credit Union in Colorado Springs is hiring a Contact Center Agent to assist members with everyday banking needs by phone and messaging. You’ll start in Tier 1 and progress to Tier 2 as you gain knowledge, with paid training and a clear path for advancement.

You’ll work full-time in a fast-paced environment, helping members move forward while meeting service and sales goals. The team values accuracy, empathy, and clear communication.