Member Solutions Specialist — Financial Services

AIR ACADEMY CREDIT UNION; Colorado Springs (CO); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Air Academy Credit Union in Colorado Springs is hiring a Contact Center Agent. You’ll assist members with everyday financial needs, guide them through options, and help move their money forward. The role includes a clear path for progression from Tier 1 to Tier 2 and a hybrid schedule after 90 days.

Training is conducted at our Colorado Springs location; hours include some Saturdays. Expect performance-based incentives and a strong benefits package as a full-time AACU employee.

Qualifications

• High school diploma or GED is required.
• One year of related experience and/or training in sales, a call center, or a financial services environment is preferred.
• Ability to work branch hours as needed, including some Saturdays.
• Educate members about credit union products and advise on solutions based on needs.

Responsibilities

• Help members by phone and messaging with everyday account questions, transactions, and financial needs.
• Work through a steady flow of member conversations while ensuring each person feels heard and supported.
• Research issues, find clear resolutions, and help de-escalate difficult situations when things don’t go as planned.
• Explain options clearly and recommend credit union products and services that may help.
• Work toward monthly and annual sales goals while keeping the member’s needs at the center.
• Protect member information by following AACU’s security, privacy, and information-safeguard requirements.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma or GED

Job description

Air Academy Credit Union in Colorado Springs is hiring a Contact Center Agent. You’ll assist members with everyday financial needs, guide them through options, and help move their money forward. The role includes a clear path for progression from Tier 1 to Tier 2 and a hybrid schedule after 90 days.

Training is conducted at our Colorado Springs location; hours include some Saturdays. Expect performance-based incentives and a strong benefits package as a full-time AACU employee.