Member Services & Guest Experience Specialist

Core Development & Management; Tewksbury (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Company Match

Term Life Insurance

Employee perks and discounts

Job summary

Core Development & Management is hiring a Member Services Representative in Tewksbury, MA. The role focuses on providing exceptional customer service in a welcoming environment. Responsibilities include assisting members with inquiries, handling membership-related tasks, and maintaining gym cleanliness. Ideal candidates will have strong communication skills, a passion for helping others, and basic computer proficiency. Benefits include medical, dental, vision insurance, and a 401(k) plan.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Assist members with questions and concerns.
• Promote Judgement Free Zone by supporting members.
• Perform membership functions like sign-ups and billing.
• Achieve individual sales goals.
• Ensure cleanliness of gym areas and equipment.

Skills

Customer service

Communication

Empathy

Basic computer proficiency

Job description

Core Development & Management is hiring a Member Services Representative in Tewksbury, MA. The role focuses on providing exceptional customer service in a welcoming environment. Responsibilities include assisting members with inquiries, handling membership-related tasks, and maintaining gym cleanliness. Ideal candidates will have strong communication skills, a passion for helping others, and basic computer proficiency. Benefits include medical, dental, vision insurance, and a 401(k) plan.