Member Services & Guest Experience Associate

The Salvation Army; Dayton (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Salvation Army is seeking a friendly, reliable part-time front desk associate at the Dayton Kroc Center. You will greet visitors, process memberships, and handle member check-ins while maintaining accurate records and handling monetary transactions with care.

As the first contact, you will answer calls, direct inquiries, and promote program information. The role requires strong English communication, teamwork, and the ability to work varied shifts, including mornings and one Saturday per

Qualifications

• Must have cashiering experience and be able to count money clearly.
• Must have good communication skills over the phone and in person.
• Must be able to read, write, and communicate clearly in English.

Responsibilities

• Greet all members and guests as they enter the W&A building, give direction as required.
• Request that all guests sign in and follow proper procedure.
• Complete all financial transactions for items sold at the MSR Desk, including memberships and program fees.
• Explain types of memberships offered and guest passes, ensuring correct plan terms.
• Answer incoming calls and direct to the appropriate person/department.
• Maintain supplies of forms, brochures, and program flyers; alert supervisor when low.
• Ensure membership data is entered promptly and accurately in the system.
• Assist with program check-ins and updates to members/guests’ accounts.
• Follow directions and policies; support campus-wide events and activities.

Skills

Cashier experience

Customer service

Communication skills

Team player

Computer skills

Cash handling

Tools

Cash register

Membership system

Job description

The Salvation Army is seeking a friendly, reliable part-time front desk associate at the Dayton Kroc Center. You will greet visitors, process memberships, and handle member check-ins while maintaining accurate records and handling monetary transactions with care.

As the first contact, you will answer calls, direct inquiries, and promote program information. The role requires strong English communication, teamwork, and the ability to work varied shifts, including mornings and one Saturday per