Front Desk & Member Services Associate (Part-Time)

The Salvation Army USA Eastern Territory; Dayton (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

The Salvation Army USA Eastern Territory is seeking a part-time Worship & Arts front desk assistant for the Dayton Kroc Center. This role is the first point of contact for members and guests, handling sign-in, information transfer, and basic inquiries while projecting a courteous, welcoming image.

Responsibilities include greeting visitors, processing memberships and program fees, answering calls, managing forms and flyers, entering member data, and supporting campus events.

Qualifications

• A person of good character.
• Able to follow directions.
• Willing to work a variety of schedules as needed.
• Must be able to read, write, and communicate clearly in English.
• Must have good communication skills over the phone and in person.
• Must be able to work well in a team setting.
• Must have cashiering experience and be able to properly count money.
• Must have computer skills and be able to learn/understand more complicated systems.

Responsibilities

• Greet all members and guests as they enter the W&A building, give direction as required.
• Request that all guests sign in and follow proper procedure.
• Complete all financial transactions for items sold at the MSR Desk. This includes memberships, program fees and some concession/snack items.
• Be proficient in explaining types of memberships offered, including guest passes. Ask specific questions to ensure you offer the correct plan while explaining the terms of each membership.
• Answer all incoming calls, (goal is to answer within 4 rings) and direct calls to the appropriate person/department.
• Ensure appropriate supply of all forms, brochures, and program specific flyers. Alert supervisor when more items are needed.
• Ensure all data for members’ contact information is entered promptly and correctly. Scan all membership paperwork and attach to appropriate tab in the current membership system.
• Perform general research on membership related questions using the current membership system.
• Help check-in participants for all programs or classes and facilitate needed updates to members/guests’ accounts.
• All other duties as deemed necessary and appropriate by the MSR Manager or Business Administrator

Skills

Good character

Follow directions

Team player

Cashier experience

Computer skills

English literacy

Phone & in-person communication

Job description

The Salvation Army USA Eastern Territory is seeking a part-time Worship & Arts front desk assistant for the Dayton Kroc Center. This role is the first point of contact for members and guests, handling sign-in, information transfer, and basic inquiries while projecting a courteous, welcoming image.

Responsibilities include greeting visitors, processing memberships and program fees, answering calls, managing forms and flyers, entering member data, and supporting campus events.