Member Services & Growth Specialist

Members 1st Federal Credit Union; Enola (PA); On-site; USD 23,000 - 29,000; Full time

Job summary

Members 1st Federal Credit Union is seeking a Customer Service Representative in Enola, PA. You will handle customer inquiries, process transactions, and educate members on products while supporting branch goals and delivering an exceptional member experience.

The role emphasizes accurate record keeping, strong communication, and teamwork. Training is provided, with career growth, competitive pay, and benefits offered, including healthcare and work-life balance.

Qualifications

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.

Responsibilities

• Processing financial transactions and providing members with account information.
• Assisting with troubleshooting mobile banking issues.
• Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations.
• Providing members with unparalleled experiences.
• Assisting with meeting departmental goals along with individual performance metrics.

Skills

Sales opportunities

Attention to detail

Communication skills

PC/software fluency

Credit union products

Education

High school diploma or equivalent

Tools

None

Job description

Members 1st Federal Credit Union is seeking a Customer Service Representative in Enola, PA. You will handle customer inquiries, process transactions, and educate members on products while supporting branch goals and delivering an exceptional member experience.

The role emphasizes accurate record keeping, strong communication, and teamwork. Training is provided, with career growth, competitive pay, and benefits offered, including healthcare and work-life balance.