Member Experience Specialist

Members 1st Federal Credit Union; Enola (PA); On-site; USD 20,000 - 28,000; Full time

Job summary

Members 1st Federal Credit Union in Enola, PA is seeking a Customer Service Representative to assist members with accounts and mobile banking, and to identify service needs during conversations. You will help drive sales goals while delivering exceptional member experiences.

The role requires 0-1 years of related experience and a high school diploma, with strong communication skills and PC familiarity. Working conditions include on-site engagement and a customer-first culture.

Qualifications

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.

Responsibilities

• Processing financial transactions and providing members with account information.
• Assisting with troubleshooting mobile banking issues.
• Contributing to sales goal attainment by identifying and educating members on product and service needs through conversations.
• Providing members with unparalleled experiences.
• Assisting with meeting departmental goals along with individual performance metrics.

Skills

Sales opportunities

Attention to detail

Communication skills

Member service

PC familiarity

Education

High school diploma

Job description

Members 1st Federal Credit Union in Enola, PA is seeking a Customer Service Representative to assist members with accounts and mobile banking, and to identify service needs during conversations. You will help drive sales goals while delivering exceptional member experiences.

The role requires 0-1 years of related experience and a high school diploma, with strong communication skills and PC familiarity. Working conditions include on-site engagement and a customer-first culture.