Member Services & Front Desk Specialist

Planet Fitness - Biddeford/Windham ME; Windham (ME); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness - Biddeford/Windham ME is seeking a front desk team member to deliver exceptional customer service at the club. You will greet members, handle sign-ups, and assist with questions while promoting the Judgement Free experience.

Role requires frequent interaction with members, basic computer skills, and a positive, energetic attitude to uphold Planet Fitness values and drive a welcoming atmosphere.

Qualifications

• Positive friendly attitude.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Positive leadership and diplomacy.
• Problem solving.
• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability.

Responsibilities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.

Skills

Positive attitude

18+ age

Basic computer skills

Punctuality

Exceptional customer service

Leadership & diplomacy

Problem solving

Brand values representation

Tools

POS system

Datatrak systems

Job description

Planet Fitness - Biddeford/Windham ME is seeking a front desk team member to deliver exceptional customer service at the club. You will greet members, handle sign-ups, and assist with questions while promoting the Judgement Free experience.

Role requires frequent interaction with members, basic computer skills, and a positive, energetic attitude to uphold Planet Fitness values and drive a welcoming atmosphere.