Member Services & Front Desk Specialist

Planet Fitness; Kinston (NC); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free PF Black Card Membership

EAP access

Job summary

Excel Fitness, a Planet Fitness franchise group, seeks energetic Team Players for front desk roles in Raleigh and surrounding markets. Begin at the front desk with opportunities for advancement as many senior managers started in this role.

Typical career progression includes base salaries that begin around $42k as a GM, $60k as Regional Manager, and over $100k as Regional Director, reflecting a strong growth trajectory in a supportive team environment.

Qualifications

• Customer service experience preferred.
• Must be punctual and reliable.
• Team players thrive in a fast-paced gym environment.
• Strong communication skills.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours, then assist with sign-up.
• Facilitate updates to members’ accounts.
• Respond to questions and concerns, escalating as needed.
• Detailed cleaning in all areas of the facility.
• Interact positively with members and co-workers.
• Demonstrate punctuality and reliability.
• Use diplomacy in all interactions and language.
• Must be 18 years of age or older.
• Stand/walk during shift; lift up to 50 lbs.
• Follow safety and cleaning protocols, including masks.

Skills

Customer service

Punctuality

Team player

Communication

Education

High School diploma/GED equivalent

Job description

Excel Fitness, a Planet Fitness franchise group, seeks energetic Team Players for front desk roles in Raleigh and surrounding markets. Begin at the front desk with opportunities for advancement as many senior managers started in this role.

Typical career progression includes base salaries that begin around $42k as a GM, $60k as Regional Manager, and over $100k as Regional Director, reflecting a strong growth trajectory in a supportive team environment.