Member Services Specialist — Front Desk & Guest Experience

Planet Fitness - Excel Fitness; Pantego (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance

Employee Assistance Program

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise in Austin, TX, is hiring front desk team players to deliver a superior member experience and keep clubs clean and welcoming. Career paths are clear with base salaries starting at $42k as a GM, $60k as a Regional Manager (over 5–10 locations), and potential to exceed $100k as a Regional Director overseeing 10+ locations.

Grow with us in a fast-expanding brand—enjoy benefits such as a free Black Card Membership, PTO, health insurance, and an Employee

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Exceptional customer service with a positive and professional demeanor.
• Punctual and reliable with good communication.
• Diplomacy in all interactions with members and teammates.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Update member accounts as needed.
• Respond to questions and escalate to management when appropriate.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication skills

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise in Austin, TX, is hiring front desk team players to deliver a superior member experience and keep clubs clean and welcoming. Career paths are clear with base salaries starting at $42k as a GM, $60k as a Regional Manager (over 5–10 locations), and potential to exceed $100k as a Regional Director overseeing 10+ locations.

Grow with us in a fast-expanding brand—enjoy benefits such as a free Black Card Membership, PTO, health insurance, and an Employee