Member Experience Specialist (Front Desk)

Planet Fitness, Inc.; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP Counseling

PTO & Parental Leave

Job summary

Excel Fitness, a Planet Fitness franchise group, is hiring at our Raleigh-area clubs for a front desk position. You will welcome members, assist with sign-ups, tours, and account updates, while upholding cleanliness and safety standards in a fast-paced gym environment.

We offer growth paths from front desk roles to management, with strong emphasis on customer service, reliability, and team collaboration. 18+ and HS diploma required; masks and safety protocols in place.

Qualifications

• Exceptional customer service skills; interact with members and coworkers professionally.
• Positive mental attitude and energetic team player.
• Customer service background preferred.
• Punctuality and reliability required.
• Diplomacy in all interactions; appropriate language and behavior.
• High School diploma or GED required; 18+ years old.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours and assist with new account sign-up.
• Update member accounts as needed.
• Respond to questions and concerns; escalate to management as needed.
• Detailed cleaning and maintaining clean facilities.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is hiring at our Raleigh-area clubs for a front desk position. You will welcome members, assist with sign-ups, tours, and account updates, while upholding cleanliness and safety standards in a fast-paced gym environment.

We offer growth paths from front desk roles to management, with strong emphasis on customer service, reliability, and team collaboration. 18+ and HS diploma required; masks and safety protocols in place.