Member Services & Front Desk Expert — Growth Path

Planet Fitness, Inc.; Rogers (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Black Card Membership

MyFlexPay

EAP

Paid Time Off

Job summary

Excel Fitness, a Planet Fitness franchise group, is growing with 90+ clubs across multiple markets. This front desk role offers a path from the desk to management with strong earning potential, where GM-level salaries start around $42k and leadership can exceed six figures.

As a Team Player, you will deliver outstanding member service, maintain a clean facility, and support daily operations in a fast-paced club environment.

Qualifications

• High School diploma/GED required.
• Customer service experience preferred.
• Must be 18+ and reliable.
• Ability to stand/walk during shifts.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give tours to prospective members and assist with sign-up.
• Update member accounts as needed.
• Address member questions and escalate to management as needed.
• Perform detailed cleaning of the facility.

Skills

Customer service

Team player

Punctuality

Professional communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is growing with 90+ clubs across multiple markets. This front desk role offers a path from the desk to management with strong earning potential, where GM-level salaries start around $42k and leadership can exceed six figures.

As a Team Player, you will deliver outstanding member service, maintain a clean facility, and support daily operations in a fast-paced club environment.