Member Services & Front Desk Specialist

Planet Fitness - Glow Brands; Danville (KY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress

Free gym access

Free tanning

Wellness spa

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts

Outside retailer discounts

Shirt options

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to create a welcoming experience for members and guests at the front desk. You will assist with sign-ups, tours, and inquiries while maintaining a friendly and professional environment.

We value a passion for fitness, reliable and upbeat individuals with strong communication and problem-solving skills. Basic computer proficiency is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, check-ins, sign-ups and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer proficiency

Fitness enthusiasm

Positive attitude

Punctuality

Interpersonal skills

Diplomacy

English communication

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to create a welcoming experience for members and guests at the front desk. You will assist with sign-ups, tours, and inquiries while maintaining a friendly and professional environment.

We value a passion for fitness, reliable and upbeat individuals with strong communication and problem-solving skills. Basic computer proficiency is required.