Gym Member Experience Specialist

Planet Fitness - Glow Brands; Gerton (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay

Advancement opportunities

Employee discounts

Exclusive retailer discounts

Free work shirts

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver exceptional customer service and create a positive guest experience. You will greet members, handle front desk tasks, sign up new members, and provide tours to prospective members in a busy fitness club environment.

Role requires friendly communication, basic computer skills, and a passion for fitness. Participate in maintaining a clean facility and assisting with member updates as needed.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency with common software.
• Upbeat and positive attitude for guest interactions.
• Punctual and reliable attendance.
• Exceptional customer service and communication skills.
• Ability to listen, empathize, and solve problems.
• Professional behavior and language in all interactions.

Responsibilities

• Greet members, prospective members and guests with a friendly, helpful attitude.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Give tours to prospective members.
• Update member accounts as needed.
• Respond to questions/concerns promptly and escalate when required.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Strong communication

Empathy and problem solving

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver exceptional customer service and create a positive guest experience. You will greet members, handle front desk tasks, sign up new members, and provide tours to prospective members in a busy fitness club environment.

Role requires friendly communication, basic computer skills, and a passion for fitness. Participate in maintaining a clean facility and assisting with member updates as needed.