Member Experience Specialist - Gym & Wellness

Planet Fitness - Glow Brands; Jeffersonville (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts

Outside retailer discounts

Free work shirts

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to welcome members, handle front desk duties, and help create a positive club experience. You will assist with sign-ups, tours, and member inquiries while maintaining a clean and welcoming environment.

The role requires a passion for fitness, reliable punctuality, and professional communication with members and staff. A high school diploma or GED is required, and training will be provided to ensure excellent service

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet members and guests to deliver exceptional customer service.
• Handle front desk activities: answer phones, check-in members, sign up new members, conduct tours.
• Update member accounts as needed and maintain accuracy.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to welcome members, handle front desk duties, and help create a positive club experience. You will assist with sign-ups, tours, and member inquiries while maintaining a clean and welcoming environment.

The role requires a passion for fitness, reliable punctuality, and professional communication with members and staff. A high school diploma or GED is required, and training will be provided to ensure excellent service