Member Experience Specialist - Gym Front Desk

Planet Fitness - Glow Brands; Frankfort (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver outstanding customer service to members, guests, and prospective members. You will greet visitors, manage check-ins, sign-ups, and tours, and update member accounts while maintaining a clean club environment.

The role emphasizes a positive, professional demeanor, reliability, and strong communication. This position supports a fitness-focused team with flexible scheduling and opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate behavior.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours and provide information.
• Update member accounts as needed.
• Respond to member questions promptly and escalate to management when needed.
• Maintain club neatness and cleanliness.

Skills

Customer service

Computer basics

Active listening

Empathy

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver outstanding customer service to members, guests, and prospective members. You will greet visitors, manage check-ins, sign-ups, and tours, and update member accounts while maintaining a clean club environment.

The role emphasizes a positive, professional demeanor, reliability, and strong communication. This position supports a fitness-focused team with flexible scheduling and opportunities for advancement.