Member Services & Front Desk Pro — Free Membership

Baseline Fitness; White Bear Lake (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Accident Insurance

Life Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer inquiries, and support new member sign-ups. You will assist with tours, check-ins, cancellations, and account updates while ensuring a high level of guest satisfaction.

This role promotes a positive atmosphere and requires teamwork and reliable service. The position emphasizes friendly communication, problem solving, and a proactive attitude to support the club manager and staff.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with member sign-ups, cancellations, and updates to member accounts.
• Facilitate member services questions and route to supervisor as needed.
• Maintain cleanliness of the club premises.

Skills

Customer service

Basic computer skills

Job description

Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer inquiries, and support new member sign-ups. You will assist with tours, check-ins, cancellations, and account updates while ensuring a high level of guest satisfaction.

This role promotes a positive atmosphere and requires teamwork and reliable service. The position emphasizes friendly communication, problem solving, and a proactive attitude to support the club manager and staff.