Member Services Front Desk Opener (5–9am)

YMCA of Greater Dayton; West Carrollton (OH); On-site; USD 17,000 - 20,000; Part time

Job summary

YMCA of Greater Dayton is seeking a part-time, non-exempt Member Services - Opener at the West Carrollton location in West Carrollton, OH. The opening shift runs 5:00AM–9:00AM with a wage differential of $12.00–$14.40 per hour.

The role focuses on providing excellent member service at the Member Services Desk, handling registrations, memberships, and related transactions with accuracy and courtesy. The position requires 18+ and a high school diploma or GED, with a preference for a 2-year degree

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Skills

Customer service

Education

High school diploma or GED

Two-year degree preferred

Job description

YMCA of Greater Dayton is seeking a part-time, non-exempt Member Services - Opener at the West Carrollton location in West Carrollton, OH. The opening shift runs 5:00AM–9:00AM with a wage differential of $12.00–$14.40 per hour.

The role focuses on providing excellent member service at the Member Services Desk, handling registrations, memberships, and related transactions with accuracy and courtesy. The position requires 18+ and a high school diploma or GED, with a preference for a 2-year degree