Member Services - Opener - West Carrollton, OH

YMCA of Greater Dayton; West Carrollton (OH); On-site; USD 17,000 - 20,000; Part time

Job summary

YMCA of Greater Dayton is seeking a part-time, non-exempt Member Services - Opener at the West Carrollton location in West Carrollton, OH. The opening shift runs 5:00AM–9:00AM with a wage differential of $12.00–$14.40 per hour.

The role focuses on providing excellent member service at the Member Services Desk, handling registrations, memberships, and related transactions with accuracy and courtesy. The position requires 18+ and a high school diploma or GED, with a preference for a 2-year degree

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Skills

Customer service

Education

High school diploma or GED

Two-year degree preferred

Job description

$12.00-$14.40/Hour*This position is paid a differential for working the opening shift*

Member Services - Opener

West Carrollton YMCA

West Carrollton, OH

Part Time Non-Exempt

$12.00-$14.40/Hour*This position is paid a differential for working the opening shift*

• Front Desk - Opener shift available 5:00AM - 9:00AM*

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.