Member Services Front Desk Coordinator

Boys & Girls Clubs of Southern Nevada; Las Vegas (NV); On-site; USD 36,000 - 54,000; Full time

Job summary

Boys & Girls Clubs of Southern Nevada seeks a Membership Services Specialist to deliver exceptional front-desk service, support membership enrollment, attendance tracking, and data entry across Clubhouse and school locations.

The role handles financial transactions, scholarships, program participation records, and routine reporting while ensuring policy compliance and a welcoming, organized environment for members, families, and staff.

Qualifications

• High school diploma or GED required.
• 3 years of administrative/customer service experience in a Boys & Girls Club or similar organization preferred.
• Strong working knowledge of Microsoft and/or Google productivity suites.
• Ability to interact with multi-age groups of children and families in busy environments.
• Ability to meet deadlines and manage multiple tasks.

Responsibilities

• Serve as primary point of contact for members and families with professional, courteous service.
• Assist with membership enrollment, renewals, account updates, and scholarship applications.
• Provide information on programs to members, parents, and visitors; respond to questions on programs, fees, and policies.
• Maintain accurate membership records and verify documentation before services.
• Process registrations, program enrollments, transportation, and other activities.
• Monitor attendance and enter records accurately and on time.
• Process payments and scholarships; maintain financial records per procedures.
• Maintain organized front desk and monitor lobby activity; coordinate with staff during pick-up.
• May travel to more than one Clubhouse location as needed.

Skills

People skills

Interpersonal leadership

Customer service

Deadline driven

Multi-age group handling

Education

High school diploma or GED

3 years administrative/customer service in youth program org

Tools

Microsoft Office / Google Workspace

Job description

Boys & Girls Clubs of Southern Nevada seeks a Membership Services Specialist to deliver exceptional front-desk service, support membership enrollment, attendance tracking, and data entry across Clubhouse and school locations.

The role handles financial transactions, scholarships, program participation records, and routine reporting while ensuring policy compliance and a welcoming, organized environment for members, families, and staff.