Member Services Specialist

Boys & Girls Clubs of Southern Nevada; Las Vegas (NV); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Boys & Girls Clubs of Southern Nevada seeks a Membership Services Specialist to deliver exceptional front-desk service, support membership enrollment, attendance tracking, and data entry across Clubhouse and school locations.

The role handles financial transactions, scholarships, program participation records, and routine reporting while ensuring policy compliance and a welcoming, organized environment for members, families, and staff.

Qualifications

• High school diploma or GED required.
• 3 years of administrative/customer service experience in a Boys & Girls Club or similar organization preferred.
• Strong working knowledge of Microsoft and/or Google productivity suites.
• Ability to interact with multi-age groups of children and families in busy environments.
• Ability to meet deadlines and manage multiple tasks.

Responsabilités

• Serve as primary point of contact for members and families with professional, courteous service.
• Assist with membership enrollment, renewals, account updates, and scholarship applications.
• Provide information on programs to members, parents, and visitors; respond to questions on programs, fees, and policies.
• Maintain accurate membership records and verify documentation before services.
• Process registrations, program enrollments, transportation, and other activities.
• Monitor attendance and enter records accurately and on time.
• Process payments and scholarships; maintain financial records per procedures.
• Maintain organized front desk and monitor lobby activity; coordinate with staff during pick-up.
• May travel to more than one Clubhouse location as needed.

Connaissances

People skills

Interpersonal leadership

Customer service

Deadline driven

Multi-age group handling

Formation

High school diploma or GED

3 years administrative/customer service in youth program org

Outils

Microsoft Office / Google Workspace

Description du poste

Under the direction of the Member Services Director, the Membership Services Specialist is responsible for delivering exceptional customer service and providing administrative support for assigned Clubhouse and school site locations. This position is responsible for membership enrollment, attendance tracking, member management system data entry and maintenance, financial transactions, scholarship processing, and front desk operations while ensuring compliance with organizational policies and Member Services procedures. Membership Services Specialists are members of the centralized Member Services Department and may be assigned to support one or multiple Clubhouse locations based on organizational needs.

The essential job duties for this role include:

Administrative Management:

• Serves as the primary point of contact for members and families by providing professional, courteous, and timely customer service.
• Assists families with membership enrollment, renewals, account updates, scholarship applications, and Child Care Assistance documentation.
• Provide information on Club programs to members, parents, and visitors.
• Responds to member and family questions regarding programs, fees, registration, and organizational policies.
• Maintains accurate membership records and verifies required documentation before services are provided.
• Processes registrations, program enrollments, field trips, transportation, sports leagues, and other member activities.
• Monitors daily attendance and ensures attendance records are entered accurately and on time.
• Enters and maintains accurate member information within member management system.
• Processes membership updates, attendance, payments, scholarships, transportation, and program participation.
• Identifies data discrepancies and works with the Member Services Director to resolve issues.
• Collects membership fees, program payments, transportation fees, and other member-related payments.
• Processes receipts, prepares deposits, and maintains accurate financial records according to organizational procedures.
• Assists with scholarship processing and payment verification.
• Maintains a welcoming, organized, and professional front desk environment.
• Monitor lobby activity to prevent unauthorized access to restricted or program areas and coordinate with program staff during member pick-up.
• Answers phones, emails, and in-person inquiries in a timely manner.
• Completes required reports, audit information and administrative tasks by established deadlines.
• Maintains accurate files and supporting documentation.
• Works collaboratively with Clubhouse staff to ensure accurate communication and consistent implementation
• Assists with front desk coverage at assigned Clubhouses as needed.
• May travel to more than one Clubhouse location as necessary.

Other Duties:

• Assist, implement, plan, or participate in BGCSNV special events as required.
• Enforce and abide by Clubhouse rules, organization policies, procedures, and practices.
• Provide attention and direction to special needs children as required.
• Support Clubhouse staffing and drive vans as needed
• Maintain a professional appearance and bearing reflective of the high standards of the Boys & Gadl; Girls Clubs of Southern Nevada.
• Assist at other Clubhouse locations when needed.
• Occasionally work irregular or extended hours.
• Perform other duties as assigned.

Preferred Skills, Knowledge, and/or Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general equivalency
• Three years of experience in a Boys & Gadl; Girls Club or similar organization completing administrative/customer service duties.
• Strong working knowledge of Microsoft and/or Google suite of productivity applications
• Ability to deal effectively with multi-age groups of children, small groups of children in activities and free play, and large groups of children in organized activities.
• Ability to meet deadlines with time constraints and handle multiple demands.
• Strong interpersonal and team leadership skills.
• Ability to interact professionally with the public, families, Youth Development Professionals, and members.

Driving Position: Must be at least 21 years of age, with valid Nevada driver license and good driving record in order to transport passengers as mandated by our insurance company. Occasional local and distance driving may be required.

Disclaimer: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.