Member Services Specialist

Boys-; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

The Boys & Girls Clubs of Southern Nevada is seeking a Membership Services Specialist to provide exceptional customer service, manage enrollment, attendance, and front desk operations across Clubhouses and school sites in the Las Vegas area. The role includes data entry, payments, scholarships, and program participation while ensuring policy compliance.

The position requires strong communication and organizational skills, with the ability to work with families and youth across multiple

Qualifications

• High school diploma or GED required.
• Three years’ experience in a Boys & Girls Club or similar organization.
• Proficient with Microsoft and Google productivity tools.
• Ability to work with multi-age groups and families.
• Strong time-management and communication skills.

Responsibilities

• Handle member enrollment, renewals, and attendance tracking.
• Maintain member records and manage the member management system.
• Process program registrations, fees, and payments at the front desk.
• Provide customer service and information about programs to families.
• Support front desk operations and travel to multiple Clubhouses as needed.
• Assist with scholarship processing and deposits.

Skills

Microsoft Suite

Google Workspace

Education

High school diploma or GED

Job description

Under the direction of the Member Services Director, the Membership Services Specialist is responsible for delivering exceptional customer service and providing administrative support for assigned Clubhouse and school site locations. This position is responsible for membership enrollment, attendance tracking, member management system data entry and maintenance, financial transactions, scholarship processing, and front desk operations while ensuring compliance with organizational policies and Member Services procedures. Membership Services Specialists are members of the centralized Member Services Department and may be assigned to support one or multiple Clubhouse locations based on organizational needs.

The essential job duties for this role include:

Administrative Management:

• Serves as the primary point of contact for members and families by providing professional, courteous, and timely customer service.
• Assists families with membership enrollment, renewals, account updates, scholarship applications, and Child Care Assistance documentation.
• Provide information on Club programs to members, parents, and visitors.
• Responds to member and family questions regarding programs, fees, registration, and organizational policies.
• Maintains accurate membership records and verifies required documentation before services are provided.
• Processes registrations, program enrollments, field trips, transportation, sports leagues, and other member activities.
• Monitors daily attendance and ensures attendance records are entered accurately and on time.
• Enters and maintains accurate member information within member management system.
• Processes membership updates, attendance, payments, scholarships, transportation, and program participation.
• Identifies data discrepancies and works with the Member Services Director to resolve issues.
• Collects membership fees, program payments, transportation fees, and other member-related payments.
• Processes receipts, prepares deposits, and maintains accurate financial records according to organizational procedures.
• Assists with scholarship processing and payment verification.
• Maintains a welcoming, organized, and professional front desk environment.
• Monitor lobby activity to prevent unauthorized access to restricted or program areas and coordinate with program staff during member pick-up.
• Answers phones, emails, and in-person inquiries in a timely manner.
• Completes required reports, audit information and administrative tasks by established deadlines.
• Maintains accurate files and supporting documentation.
• Works collaboratively with Clubhouse staff to ensure accurate communication and consistent implementation
• Assists with front desk coverage at assigned Clubhouses as needed.
• May travel to more than one Clubhouse location as necessary.

Other Duties:

• Assist, implement, plan, or participate in BGCSNV special events as required.
• Enforce and abide by Clubhouse rules, organization policies, procedures, and practices.
• Provide attention and direction to special needs children as required.
• Support Clubhouse staffing and drive vans as needed
• Maintain a professional appearance and bearing reflective of the high standards of the Boys & Gadl; Girls Clubs of Southern Nevada.
• Assist at other Clubhouse locations when needed.
• Occasionally work irregular or extended hours.
• Perform other duties as assigned.

Preferred Skills, Knowledge, and/or Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general equivalency
• Three years of experience in a Boys & Gadl; Girls Club or similar organization completing administrative/customer service duties.
• Strong working knowledge of Microsoft and/or Google suite of productivity applications
• Ability to deal effectively with multi-age groups of children, small groups of children in activities and free play, and large groups of children in organized activities.
• Ability to meet deadlines with time constraints and handle multiple demands.
• Strong interpersonal and team leadership skills.
• Ability to interact professionally with the public, families, Youth Development Professionals, and members.

Driving Position: Must be at least 21 years of age, with valid Nevada driver license and good driving record in order to transport passengers as mandated by our insurance company. Occasional local and distance driving may be required.

Disclaimer: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.