Member Services & Front Desk Associate

Planet Fitness; Salem (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness brand in Virginia seeks a Member Services Representative to ensure exceptional customer experiences. Responsibilities include greeting members, answering calls, providing tours, and maintaining a clean facility. The ideal candidate excels in customer service, possesses strong communication skills, and is team-oriented. Join us to create a welcoming space for everyone and help promote a healthy lifestyle. Opportunity for growth and professional development awaits in our supportive environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Ability to follow instructions and work independently.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Answer phones and assist callers with questions.
• Communicate updates and events to members.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Problem-solving mindset

Ability to work in a team environment

Consistent punctuality

Attention to detail

Willingness to learn and adapt

Job description

A leading fitness brand in Virginia seeks a Member Services Representative to ensure exceptional customer experiences. Responsibilities include greeting members, answering calls, providing tours, and maintaining a clean facility. The ideal candidate excels in customer service, possesses strong communication skills, and is team-oriented. Join us to create a welcoming space for everyone and help promote a healthy lifestyle. Opportunity for growth and professional development awaits in our supportive environment.