Front Desk & Member Services Associate

Planet Fitness; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading gym operator is seeking a Member Services Representative in Roanoke, Virginia. This role focuses on providing exceptional customer service to members and guests while maintaining a welcoming environment. Responsibilities include greeting members, answering inquiries, and ensuring the facility is clean and well-organized. Ideal candidates should have strong communication skills and a passion for fitness. Join us to help create a judgement-free zone for everyone!

Qualifications

• Customer service experience preferred.
• Basic computer skills and attention to detail are essential.
• Punctuality and reliability are crucial.

Responsibilities

• Greet members and guests, ensuring exceptional customer service.
• Answer phones and assist callers.
• Check members in and provide club tours.
• Respond to member concerns professionally.
• Maintain cleanliness of the facility.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Problem-solving mindset

Ability to work well in a team

Job description

A leading gym operator is seeking a Member Services Representative in Roanoke, Virginia. This role focuses on providing exceptional customer service to members and guests while maintaining a welcoming environment. Responsibilities include greeting members, answering inquiries, and ensuring the facility is clean and well-organized. Ideal candidates should have strong communication skills and a passion for fitness. Join us to help create a judgement-free zone for everyone!