Member Experience Associate

Planet Fitness; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known fitness company in Virginia is seeking a Member Services Representative to provide outstanding customer service to members and guests. The role involves greeting members, answering inquiries, checking members in, and maintaining cleanliness in a busy fitness environment. Ideal candidates should have strong communication skills, a problem-solving mindset, and be able to work well in a team. This position offers the chance to contribute to a unique, inclusive culture where everyone feels welcomed.

Qualifications

• Previous experience in customer service is preferred.
• Proficiency with computer systems and detail-oriented.
• Ability to learn and adapt quickly.

Responsibilities

• Provide exceptional customer service to members and guests.
• Answer phones and assist with inquiries.
• Check members in and conduct tours for prospective members.
• Maintain cleanliness of the front desk and lobby areas.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Problem-solving mindset

Ability to work in a team

Job description

A well-known fitness company in Virginia is seeking a Member Services Representative to provide outstanding customer service to members and guests. The role involves greeting members, answering inquiries, checking members in, and maintaining cleanliness in a busy fitness environment. Ideal candidates should have strong communication skills, a problem-solving mindset, and be able to work well in a team. This position offers the chance to contribute to a unique, inclusive culture where everyone feels welcomed.