Member Services & Front Desk Advocate (Part-Time)

YMCA of Central Stark County; Alliance (OH); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Complimentary YMCA membership

Discounted child care rates

Discounted program rates

Job summary

The YMCA of Central Stark County in Alliance, Ohio is seeking a Part-Time front desk customer service representative to greet members, guests and program participants and provide a welcoming, safe environment. You will promote memberships and programs, and support overall member satisfaction.

Responsibilities include responding to member needs to support retention, building relationships within the YMCA, and circulating through the facility to ensure safety and engagement.

Qualifications

• Excellent interpersonal, phone and problem solving skills.
• Previous customer service, sale or related experience required.
• Proficient in Microsoft Office.
• Fun, friendly and flexible individual.
• Willing to work as a team player.

Responsibilities

• Responds to member and guest needs contributing to member retention.
• Promotes memberships and programs.
• Build relationships with members; helps members connect with one another and the YMCA.
• Circulate throughout building ensuring safety of members and building member relations.

Skills

Interpersonal skills

Phone skills

Problem solving

Team player

Customer service experience

Tools

Microsoft Office

Job description

The YMCA of Central Stark County in Alliance, Ohio is seeking a Part-Time front desk customer service representative to greet members, guests and program participants and provide a welcoming, safe environment. You will promote memberships and programs, and support overall member satisfaction.

Responsibilities include responding to member needs to support retention, building relationships within the YMCA, and circulating through the facility to ensure safety and engagement.