Wellness Center & Front Desk Associate — Member Engagement

YMCA of Central Stark County (Ohio); Minerva (OH); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Complimentary membership for part-time

Discounted child care rates

Program discounts

Job summary

The YMCA of Central Stark County (Ohio) is seeking a friendly, customer-service oriented individual to work at the Minerva Area YMCA as a dual role between the Wellness Center and Front Desk. You will deliver excellent service to members, guests, and program participants while promoting memberships and programs.

Qualifications include strong communication, empathy, and the ability to relate to diverse groups.

Qualifications

• Customer service experience is needed to welcome and engage with members.
• Strong listening skills with the ability to empathize and solve problems.
• Ability to relate to diverse groups of people in a service setting.
• Experience in customer service, sales, or related fields.
• Solid computer skills and knowledge of Microsoft Office required.
• First Aid/CPR/AED certification is preferred but training can be provided.
• Understanding of exercise equipment and health & wellness basics.

Responsibilities

• Provides excellent service to members, guests, and program participants.
• Handles and resolves concerns and questions from the community.
• Promotes and sells YMCA memberships and programs.
• Builds relationships and connects community members to YMCA services.
• Part-time staff receive complimentary memberships and discounted child care/program rates.

Skills

Customer service

Active listening

Empathy

Diversity awareness

Sales experience

Problem solving

Tools

Microsoft Office

Job description

The YMCA of Central Stark County (Ohio) is seeking a friendly, customer-service oriented individual to work at the Minerva Area YMCA as a dual role between the Wellness Center and Front Desk. You will deliver excellent service to members, guests, and program participants while promoting memberships and programs.

Qualifications include strong communication, empathy, and the ability to relate to diverse groups.