Membership Growth Director — Community Impact

YMCA of Central Stark County (Ohio); Alliance (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

retirement plan

Complimentary membership

Discounted child care

Job summary

The YMCA of Central Stark County (Alliance) is seeking a full-time Membership Director to drive membership sales and retention while delivering world-class member service.

You will oversee membership services staff, create onboarding programs, recruit and develop staff and volunteers, coordinate registration and marketing collaboration, and help manage the membership budget to meet revenue goals. CPR/First Aid certs required within 60 days.

Qualifications

• Bachelor's degree or equivalent preferred, but not required.
• Two years supervisory experience.
• Relationship driven with strong social and communication skills.
• Excellent interpersonal, public relations and written communication skills; comfortable with presentations.
• Able to relate to diverse groups in the community.
• Understand nonprofit YMCA structure and mission.
• Working knowledge of Microsoft Office Suite.
• CPR and First Aid certifications within first 60 days.

Responsibilities

• Implements membership strategies to recruit and retain members; fosters member satisfaction.
• Create and execute on-boarding program for new members.
• Recruit, hire, train, develop, schedule and direct staff and volunteers; review performance.
• Promote programs and memberships; coordinate registration (phone, walk-in, web); support marketing efforts.
• Encourage members to try new programs and engage with the Y community.
• Coordinate events and activities for member engagement; ensure programs are subscribed.
• Develop relationships with community groups and companies; make presentations.
• Participate in budgeting and ensure budget adherence for membership.
• Ensure front desk procedures are implemented; update desk procedures as needed.
• Participate in annual support campaign; set and achieve goals with supervisor.
• Meet/exceed membership revenue and marketing goals; model core values.
• Follow risk management, safety procedures, and accident reporting policies.

Skills

Customer service

Sales

Staff management

Relationship building

Communication

Public relations

Written communication

Oral presentations

Microsoft Office

Risk management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

The YMCA of Central Stark County (Alliance) is seeking a full-time Membership Director to drive membership sales and retention while delivering world-class member service.

You will oversee membership services staff, create onboarding programs, recruit and develop staff and volunteers, coordinate registration and marketing collaboration, and help manage the membership budget to meet revenue goals. CPR/First Aid certs required within 60 days.