Member Services & Financial Wellness Associate I

Hawaii-State-Federal-Credit-Union; Honolulu (HI); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Paid time off

Retirement savings (401(k) with match)

Transit subsidy

Wellness program

Tuition assistance

Job summary

Hawaii State Federal Credit Union in Honolulu seeks a Member Relationship Associate I to deliver outstanding service, open accounts, assist with lending, and help members reach their financial goals.

You will maintain records, ensure policy compliance, and participate in branch operations while building trusted relationships and identifying opportunities to offer relevant products and services.

Qualifications

• 2+ years of work experience.
• High school diploma, GED, or equivalent.
• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Deliver outstanding member service and build trusted member relationships.
• Open and service deposit accounts and assist with consumer lending solutions.
• Identify opportunities to recommend products and services that support member financial goals.
• Resolve member issues promptly and professionally.
• Maintain operational accuracy and compliance standards.
• Contribute to branch performance and member satisfaction goals.

Skills

Customer service

Communication

Mathematical skills

Typing

Education

High school diploma

GED

Tools

Computer applications

Job description

Hawaii State Federal Credit Union in Honolulu seeks a Member Relationship Associate I to deliver outstanding service, open accounts, assist with lending, and help members reach their financial goals.

You will maintain records, ensure policy compliance, and participate in branch operations while building trusted relationships and identifying opportunities to offer relevant products and services.