Member Relationship Associate I: Build Financial Wellness

Hawaii State Federal Credit Union; Kihei (HI); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan with match

Transportation subsidy

Wellness programs

Tuition assistance

Career development opportunities

Team-oriented culture

Job summary

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I to assist members with accounts, maintain records, and support lending requests. The role emphasizes delivering exceptional service, identifying opportunities to improve members' financial well-being, and ensuring compliance with policies and regulatory requirements.

The position offers solid growth potential within HSFCU’s supportive work environment and commitment to employee development and competitive benefits.

Qualifications

• 2+ years of related experience in Financial Services or equivalent.
• Thorough knowledge of member services and products provided.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.
• Excellent interviewing, communication and public relations skills.
• Solid math abilities.

Responsibilities

• Deliver outstanding member service and build trusted member relationships.
• Open and service deposit accounts and assist with consumer lending solutions.
• Identify opportunities to recommend products and services that support member financial goals.
• Resolve member issues promptly and professionally.
• Maintain operational accuracy and compliance standards.
• Contribute to branch performance and member satisfaction goals.

Skills

Member services

Communication

Financial literacy

Public relations

Analytical skills

Notary stamp knowledge

Attention to detail

Math skills

Job description

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I to assist members with accounts, maintain records, and support lending requests. The role emphasizes delivering exceptional service, identifying opportunities to improve members' financial well-being, and ensuring compliance with policies and regulatory requirements.

The position offers solid growth potential within HSFCU’s supportive work environment and commitment to employee development and competitive benefits.