Member Services & Financial Solutions Specialist

SIU CREDIT UNION; Marion (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

SIU Credit Union in Marion, Illinois is seeking a Member Service Representative to deliver comprehensive financial services and superior member support. You will manage specialized accounts, support loans, and provide Notary and Medallion Signature Guarantee services.

Candidate should have a high school diploma and 2+ years of related experience, with strong written and verbal communication skills and the ability to maintain regulatory compliance, including NMLS registration.

Qualifications

• Two years’ related experience preferred.
• Excellent written and verbal communication skills.
• Must be bondable and able to exercise sound administrative judgment.

Responsibilities

• Open and maintain specialized deposit accounts (trusts, estates, guardians, business, UTMA) and tax-advantaged accounts (HSA/IRA).
• Serve as backup for universal teller/concierge functions.
• Manage deceased member accounts, assist with online banking, and provide Notary and Medallion Signature Guarantee services.
• Review and process fee refunds and resolve member concerns.
• Process consumer loan applications via in-person, online, phone, or fax.
• Advise members on fraud, identity theft, credit building, and budgeting.
• Cross-sell existing products and meet monthly sales/service goals.
• Assist members with account fraud and forgery issues.

Skills

Customer service

Written communication

Verbal communication

Decision making

Bondable

Education

High school diploma or equivalent

Tools

PC software

Job description

SIU Credit Union in Marion, Illinois is seeking a Member Service Representative to deliver comprehensive financial services and superior member support. You will manage specialized accounts, support loans, and provide Notary and Medallion Signature Guarantee services.

Candidate should have a high school diploma and 2+ years of related experience, with strong written and verbal communication skills and the ability to maintain regulatory compliance, including NMLS registration.