Member Service & Loans Specialist (NMLS Ready)

All In Credit Union; Alabama; On-site; USD 26,000 - 39,000; Full time

Job summary

All In Credit Union is seeking a detail‑oriented Member Service Representative I to support branch operations, assist members with loan and credit card applications, and ensure accurate documentation and scheduling.

You will process transactions, open/close accounts (including investments, IRA), verify SSNs, and help prevent fraud while staying compliant with BSA/OFAC and NMLS requirements.

Qualifications

• Up to 3years of related experience in a financial or banking environment.
• High school diploma or GED required.
• Excellent communication skills with the ability to interact professionally with members and colleagues.
• Knowledge of BSA/OFAC compliance, with the ability to assist members with related inquiries.
• Willingness to register and participate in NMLS; Notary Public certification may be required.
• Annual BSA training and knowledge of applicable laws and regulations.

Responsibilities

• Assist members with loan and credit card applications, ensuring all required documentation is complete and accurate.
• Process and disburse loan proceeds, ensuring proper documentation and scheduling loan closings with members.
• Complete month-end reporting and ensure compliance with internal standards.
• Help members open and close accounts, including investments and IRA accounts, while maintaining up-to-date records.
• Conduct checks such as SSN verification to prevent fraudulent accounts or outstanding balances.
• Serve as a liaison between members and various departments, ensuring clear communication.
• Process and authenticate financial transactions such as deposits, withdrawals, loan payments, wires, and more.
• Identify cross-sell opportunities for Credit Union products and services to enhance member engagement.
• Perform administrative tasks including filing, data entry, equipment maintenance, and answering phones.
• Register and participate in the Nationwide Mortgage Licensing System and Registry (NMLS) as required.
• Provide notary services (if applicable) in compliance with state regulations.
• Act as the Membership Officer, supporting high levels of member satisfaction.

Skills

Customer service

Communication

Financial/banking experience

Education

High school diploma or GED

Tools

BSA/OFAC compliance knowledge

Job description

All In Credit Union is seeking a detail‑oriented Member Service Representative I to support branch operations, assist members with loan and credit card applications, and ensure accurate documentation and scheduling.

You will process transactions, open/close accounts (including investments, IRA), verify SSNs, and help prevent fraud while staying compliant with BSA/OFAC and NMLS requirements.