Full-Time Member Care Specialist

Central Credit Union Of Illinois; Bellwood, Hillside (IL, IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Central Credit Union of Illinois is seeking a Full-Time Member Care Representative to deliver outstanding service to members in person, by phone, and online. This entry-level role emphasizes friendly communication, accurate transaction handling, and helpful guidance to meet members' financial goals.

You will join a community-focused team that values member experience, offers competitive pay, and a benefits package designed to support employees and their families.

Qualifications

• High School Diploma or GED is required.
• Minimum one year of customer service experience.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with computer systems and basic business software.
• Banking/credit union knowledge is a plus.

Responsibilities

• Deliver exceptional member service through phone, digital, and in-person interactions while creating positive member experiences.
• Build strong member relationships by actively listening, identifying needs, and providing personalized financial solutions.
• Resolve member inquiries, account issues, and concerns accurately and efficiently, with a focus on first-contact resolution.
• Process deposits, withdrawals, transfers, loan payments, account maintenance requests, and other transactions with accuracy and attention to detail.
• Assist members with account openings, account closures, debit card services, online banking, mobile banking, and other electronic services.
• Educate members on Credit Union products, services, digital tools, and self-service options to promote financial well-being.
• Identify opportunities to strengthen member relationships through referrals, product recommendations, and consultative conversations.
• Handle sensitive situations professionally, escalate complex issues when appropriate, and ensure compliance with all policies and regulations.
• Collaborate with team members and leadership to achieve service, operational, and member experience goals.
• Maintain knowledge of Credit Union products, services, policies, procedures, and applicable regulations.
• Participate in ongoing training and process improvement initiatives.

Skills

High School Diploma or GED

Customer service experience

Strong communication

Interpersonal skills

Multitask in fast-paced environment

Computer systems proficiency

Education

High School

Job description

Central Credit Union of Illinois is seeking a Full-Time Member Care Representative to deliver outstanding service to members in person, by phone, and online. This entry-level role emphasizes friendly communication, accurate transaction handling, and helpful guidance to meet members' financial goals.

You will join a community-focused team that values member experience, offers competitive pay, and a benefits package designed to support employees and their families.