Member Experience Specialist

R I A Federal Credit Union; Silvis (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

R.I.A. Federal Credit Union in Silvis, IL is seeking a Member Service Representative to help improve the financial well‑being of members through relationship‑driven service and accurate teller duties.

You will educate members on RIAs products, handle deposits and loans, and work with the branch team to ensure a positive member experience while maintaining strong security and compliance. This full‑time role requires in‑person service in a local branch.

Qualifications

• High School graduate or GED required.
• Two years of related education or equivalent work experience preferred.
• Experience in customer service, banking, and electronics preferred.

Responsibilities

• Learn and educate members on RIAs products and services; continue education and attend trainings as requested.
• Interact with members and prospective members regarding deposits and loans, ensuring a pleasant experience and teamwork.
• Perform banking transactions including loan payments, transfers, opening new accounts and loans, and other financial tasks; may act as supervisor in absence of managers.
• Uncover opportunities to improve members' financial well‑being and refer leads to the appropriate teams to act.
• Compliance: adhere to policies, protect security of cash and valuables, and maintain proper procedures.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Ethical practice

Adaptability

Education

High School diploma or GED

Two years related education or equivalent work experience

Job description

R.I.A. Federal Credit Union in Silvis, IL is seeking a Member Service Representative to help improve the financial well‑being of members through relationship‑driven service and accurate teller duties.

You will educate members on RIAs products, handle deposits and loans, and work with the branch team to ensure a positive member experience while maintaining strong security and compliance. This full‑time role requires in‑person service in a local branch.