Member Experience Specialist

IAA Credit Union; Bloomington (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid company holidays

Volunteer time off

Job summary

IAA Credit Union, headquartered in Bloomington, IL, is seeking a Member Experience Specialist to deliver exceptional service across phone, email, and digital channels. You will assist with account transactions, online banking support, and lending inquiries while maintaining a strong knowledge of products and policies.

The role emphasizes member satisfaction, cross-selling opportunities, and accurate handling of sensitive financial information.

Qualifications

• High school diploma or GED required; customer service experience preferred.

Responsibilities

• Responds to member inquiries via phone, email, and digital channels in a timely, accurate, and professional manner.
• Processes member transactions including transfers, loan payments, credit card payments, and other account servicing requests.
• Provides support for online and mobile banking, bill pay, and remote deposit services.
• Maintains knowledge of credit union products, services, and regulatory requirements to assist members effectively.
• Assists with tellers and member experience as needed and supports lending activities.

Skills

Customer service

Communication

Multitasking

Technical aptitude

Education

High school diploma or GED

Tools

Digital banking platforms

Account servicing systems

Job description

IAA Credit Union, headquartered in Bloomington, IL, is seeking a Member Experience Specialist to deliver exceptional service across phone, email, and digital channels. You will assist with account transactions, online banking support, and lending inquiries while maintaining a strong knowledge of products and policies.

The role emphasizes member satisfaction, cross-selling opportunities, and accurate handling of sensitive financial information.