Member Experience Specialist

Sam's Club; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Sam's Club in Baltimore, MD is hiring to join our front-line team. Provide member service, assist with purchases, explain self-service options, and help customers find products while promoting Sam's Club services.

You will handle payments, returns, exchanges, and safety standards, while maintaining a clean checkout area and doing training on new technology for frontline associates. Competitive wages, benefits, and opportunities for growth are offered.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam's Club products and services.
• Guides members regarding self-service technology and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per company policies.
• Follows safety standards and conducts safety sweeps; maintains a safe shopping area.

Skills

Cashier experience

Mobile retail apps

Customer service

Tools

POS system

Job description

Sam's Club in Baltimore, MD is hiring to join our front-line team. Provide member service, assist with purchases, explain self-service options, and help customers find products while promoting Sam's Club services.

You will handle payments, returns, exchanges, and safety standards, while maintaining a clean checkout area and doing training on new technology for frontline associates. Competitive wages, benefits, and opportunities for growth are offered.