Member Experience & Welcome Desk Champion

YMCA of Greater Kansas City; Kansas City (KS); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

YMCA of Greater Kansas City is seeking a Member Engagement Representative to greet members and guests, conduct tours, and help with program information and sign-ups. You will work as the friendly face both in person and on the phone, delivering excellent service and ensuring a welcoming atmosphere in the center.

You will stay informed about center activities, assist with transactions, and maintain accurate records while upholding our mission-driven culture and values.

Qualifikationen

• At least 16 years old.
• Genuine interest in connecting with people from all backgrounds.
• Strong communication skills, in person and on the phone.
• Calm, patient approach when a member is frustrated.
• Comfortable multitasking in a fast paced, high energy environment.

Aufgaben

• Greet members, participants and guests with a warm, genuine welcome, in person and on the phone
• Give tours to prospective members and introduce them to our programs, classes and volunteer opportunities
• Stay up to date on everything happening in the center so you can speak knowledgeably about our programs, classes and services
• Answer phones and direct calls and visitors to the right person
• Check in members and verify visits using our membership system
• Process membership and program transactions, and keep an accurate, balanced cash drawer
• Listen to member concerns and handle complaints in a friendly, courteous manner
• Flag safety concerns, needed repairs, incidents or accidents to the team right away
• Keep the welcome center and lobby clean, organized and inviting

Kenntnisse

Customer service

Communication skills

Cash handling

Multitasking

Phone etiquette

Tools

Membership system

Jobbeschreibung

YMCA of Greater Kansas City is seeking a Member Engagement Representative to greet members and guests, conduct tours, and help with program information and sign-ups. You will work as the friendly face both in person and on the phone, delivering excellent service and ensuring a welcoming atmosphere in the center.

You will stay informed about center activities, assist with transactions, and maintain accurate records while upholding our mission-driven culture and values.