Member Services & Engagement Specialist

YMCA of Greater Houston; Houston (TX); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

The YMCA of Greater Houston is seeking a friendly Membership Services team member to provide service and information to current and prospective members. You will deliver a welcoming experience in person and on the phone, supporting member retention and program engagement.

Responsibilities include greeting guests, processing memberships, answering inquiries, selling programs, and maintaining accurate records.

Formación

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilidades

• Promotes YMCA values and builds relationships with members.
• Answers inquiries and provides information on membership and programs.
• Delivers courteous service to members and guests to support retention.
• Enrolls new members and processes membership applications.
• Registers members in classes and programs.
• Conducts tours and memberships sales to prospective members.
• Implements procedures for effective operation of the Membership Department.
• Reports suspicious or policy-violating behavior and follows abuse reporting.
• Meets timelines for time sheets and staff trainings.
• Attends staff meetings and performs other duties as assigned.

Conocimientos

Excellent interpersonal skills

Problem solving

Ability to connect with diverse people

Customer service experience

Basic computer knowledge

Educación

CPR/AED certification

First Aid certification

Descripción del empleo

The YMCA of Greater Houston is seeking a friendly Membership Services team member to provide service and information to current and prospective members. You will deliver a welcoming experience in person and on the phone, supporting member retention and program engagement.

Responsibilities include greeting guests, processing memberships, answering inquiries, selling programs, and maintaining accurate records.