Member Experience Specialist

YMCA of Greater Houston; The Woodlands (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA of Greater Houston is seeking an engaged member services representative to assist current and prospective members with inquiries, enrollments, and program information. You will promote the YMCA values, provide friendly service by phone and in person, and help members connect with each other and the broader YMCA community.

This role emphasizes accurate processing of memberships, tours, and timely adherence to policies.

Qualifications

• Minimum age 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Sales

Basic computer skills

Education

CPR/AED and First Aid certifications

Job description

YMCA of Greater Houston is seeking an engaged member services representative to assist current and prospective members with inquiries, enrollments, and program information. You will promote the YMCA values, provide friendly service by phone and in person, and help members connect with each other and the broader YMCA community.

This role emphasizes accurate processing of memberships, tours, and timely adherence to policies.