Member Experience Associate - Part Time

Ymca-of-Greater-Houston-bca1a25; Houston (TX); Presencial; USD 14.000 - 19.000; A tiempo parcial

Descripción de la vacante

YMCA of Greater Houston is seeking a part-time Membership Associate to provide service and information to current and prospective members. Engage with guests, enroll new members, process applications, register participants, and sell memberships while upholding the YMCA five core values.

Responsibilities include answering inquiries, resolving member concerns, and supporting the Membership Department with timely reporting and adherence to policies.

Formación

• Excellent interpersonal and problem solving skills.
• Basic knowledge of computers.
• Previous customer service, sales or related experience.

Responsabilidades

• Promotes YMCA values and welcomes members and guests.
• Answers inquiries and provides information on membership and programs.
• Provides prompt, courteous customer service to members and guests.
• Builds relationships and helps members connect with the YMCA.
• Registers members and processes membership applications.
• Enters participants in classes and programs and sells memberships.
• Enforces policies and procedures in the Membership Department.
• Reports suspicious or inappropriate behaviors and policy violations.
• Meets timelines for payroll/time sheet processes with Kronos.

Conocimientos

Interpersonal skills

Customer service

Problem solving

Basic computer knowledge

Herramientas

CRM basics

Descripción del empleo

YMCA of Greater Houston is seeking a part-time Membership Associate to provide service and information to current and prospective members. Engage with guests, enroll new members, process applications, register participants, and sell memberships while upholding the YMCA five core values.

Responsibilities include answering inquiries, resolving member concerns, and supporting the Membership Department with timely reporting and adherence to policies.